5.8.2 Academic Student Complaint Procedures

A. Purpose

The purpose of this policy is to provide a mechanism for submission and resolution of complaints from students regarding academic matters.

B. Persons Affected

Students

Faculty

C. Definitions

NA

D. Policy and Procedures

There are two common types of academic complaints from students: grade appeals and non-grade appeal academic complaints. The procedures for submitting each are described below.

  1. Grade Appeals- Disputes regarding grades must be initiated within sixty (60) days from the date of receiving the final course grade by filing a Grade Appeal Form with the instructor who assigned the grade; If the student is not satisfied with the decision, the student may appeal in writing to the Chairperson of the department from which the grade was issued and subsequently to the Academic Dean, and ultimately the Vice President of Academic Affairs or designee. Grade Appeal Forms are available in each academic dean’s office.
  2. Non-Grade Appeal Academic Student Complaints Students wishing to formally file an academic complaint, other than a grade appeal, may do so by submitting those complaints using the appropriate form (undergraduate or graduate).  All complaints will be directed to the appropriate sources for resolution within 10 working days of being received.  The electronic forms can be found on the Academic Affairs website (Academic Complaints) at https://www.uttyler.edu/academicaffairs/student-complaint.php 

E. Responsibilities

The Provost and Vice President for Academic Affairs is responsible for this policy.

F. Review

This policy should be reviewed every five years or sooner if necessary by the following stakeholders:

Provost and Vice President for Academic Affairs

Student Government Association President

Faculty Senate President

ORIGINALLY APPROVED:  04/22/2019