5.8.1 Non-Academic Student Complaint Procedures

A. Purpose

The purpose is to provide students with a fair and efficient process to present and resolve complaints and grievances arising out of their non-academic interactions with employees.

B. Persons Affected

This policy applies to all students at the University. It outlines the process students should follow for any complaints other than academic grievances, prohibited discrimination or sexual harassment.

C. Policy and Procedures

  1. INFORMAL RESOLUTION PROCESS: Initial Consideration of Grievance

    In an effort to resolve misunderstandings or concerns, a student must first make every effort to resolve the matter informally by discussing his or her concerns with the employee, supervisor or department head against whom the complaint is initiated within 30 calendar days of the time of the incident. The person to whom the complaint is presented must respond orally or in writing within 10 business days after receipt of the complaint.

  2. FORMAL PROCEDURES: Appeal to Supervising Vice President

    If the complaint is not resolved to the student's satisfaction by the employee, supervisor, or department head, the student may submit a final formal appeal (Non-Academic Student Grievance Form) to the Vice President supervising the department where the complaint originated. The Non-Academic Student Grievance Form is available in the Office of Student Affairs or may be downloaded from the Student Affairs website at http://www.uttyler.edu/studentaffairs/.

    The student must submit this appeal within 10 business days after the student receives the response from the department head. The Vice President and/or designee will provide a written response to the student within 10 business days of the receipt of the student’s appeal. Decisions at the vice presidential level will be final.

  3. RELATED COMPLAINT PROCEDURES

    1. Students who have believe they been the victim of sexual harassment should follow the Sexual Harassment and Sexual Misconduct Policy (Sections 2.4.3, 2.4.4, 2.4.5) to file a complaint. 

    2. Students who believe they have been the victim of prohibited discrimination should follow the Nondiscrimination Policy and Complaint Procedure (Section 2.4.1) to file a complaint.

  4. Students who wish to file an academic grievance related to performance in a course or a grade received in a course should follow the procedures in Grade Appeals (Section 5.11.1) to file a complaint.

D. Responsibilities

The Chief Student Affairs Officer is responsible for this policy.

E. Review

This policy should be reviewed every five years or sooner if necessary by the following stakeholders:

Chief Student Affairs Officer

Student Government Association President

Dean of Students 

ORIGINALLY APPROVED:  12/01/2001

LAST AMENDED:  09/01/2010